How to properly setup child tickets in kace service desk so the same info from parent ticket shows up on the child ticket?

I setup a custom ticket format for the parent queue and when setting up the child tickets it looks like the same exact ticket format needs to be setup in those child ticket queues for the info on the parent ticket to show up on the child tickets? Is there a way around this?

0 Comments   [ + ] Show comments

Answers (1)

Posted by: Hobbsy 1 month ago
Red Belt

This can only be done by ticket rules as there is no built in mechanism

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ