KACE Product Support Question
How to notify any user or group by email when a new Critical ticket is created?
02/02/2016 1028 views
I've already created a rule to notify helpdesk group by email when a new ticket is created. Using the instructions below:
However I would like to edit this rule to only send out email notification ONLY when a CRITICAL ticket has been created. Does anyone know how to do this.
Answer Chosen by the Author
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In the WHERE clause of the select statement you need to add another condition. The template from the KB article looks like this:
C.DESCRIPTION LIKE '%CREATED%'
You need to add
and P.NAME= "Critical"
Answered 02/03/2016 by: chucksteel