How to include "Issue Summary" with Kace Service Desk Comments auto-reply emails?

In the emails people receive, they have no idea what the ticket is about because it does not include the Issue Summary in the email. How do I include this?

1 Comment   [ + ] Show comment
  • $quoted_mail does not work. Is there a better variable than $ticket_history ? - itsamurai 1 year ago

Answers (1)

Posted by: Channeler 1 year ago
Red Belt

There's a known issue in versions 9.x, where tokens will not work if they are triggered by custom ticket rules.
And another one for HTML emails.  (works fine with Plain Text emails).

I would recommend contacting Tech Support:

Unfortunately, there is not $ticket_summary token available, you might want to vote and comment here:


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