How to get rid of a default category setting?
I am doing some cleanup on the categories within our KBOX. I want to make the category field mandatory and have also set this as required but since it keeps using the default value it does not give the message that the category is required. So users can easily skip this step while i want them to fill it.
The current default value is General Question. I am also not able to remove it from the configuration. See below screenshots.
Any idea on how i can solve this? I really need this field to be mandatory so that we can clearly identify the ticketflow. In this scenario the data is not accurate since a lot of users / staff may overlook it despite being labeled as required.
Thanks in advance!