KACE Product Support Question
How to create child tickets from process given answer to field?
01/26/2015 1081 views
We are building a "New Hire Process" and would like to have a field called "Position". Depending on what position is chosen in that field that will then generate various child tickets to the groups to provision the new hire.
Are we able to create tickets from rules?
Has anyone done this before, if so, some guidance would be much appreciated?
Lastly, does this sound like best practice? We did not want to create a bunch of processes for each position.