KACE Product Support Question
K1000: How to copy attachment from parent to all children tickets in a workflow.
08/27/2015 988 views
I have a workflow defined for new hires that generates child tickets to different departments (HR, Security, IT, etc.) that have task lists. I would like to have the attachment from the parent ticket propagated to all child tickets. In this workflow, the only attachment is a employee info sheet. Right now we have to manually attach it to each of the children. I could do it on the back-end database if it wasn't read-only. Any idea on how to do it on the front end?
Be the first to answer this question