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KACE Product Support Question


How to clear the DNS cache on a Kace 1000 Appliance

03/26/2015 1942 views
Main Question:  How do you flush the DNS on a Kace 1000 appliance?

Summary:  I have a workstation that I am trying to install a program on via the User Console Library in Kace. On the workstation, I click the Install button on the User Console Library program window and nothing happens. I log into the Kace Admin portal and check the Scripting Run Now Status and I see that the installation failed.  I check the status to find out why and I see that under the "Failed Deployement" list it shows a different computer name than the workstation I am working with. Furthermore, the status says "Script could not be pushed because machine was not connected".  I checked our DNS records and there was a conflict.  I have since resolved the DNS conflict but Kace continues to show the incorrect computer name under the failed deployment section after re-trying the installation.  

I assume this is a DNS cache issue on the Kace appliance.  Is there a way to flush the DNS cache or may the problem be something else?
2 Comments   [ + ] Show comments

Comments

  • +1 I'm having a similar issue and would like some guidance.
  • Is there a job that should run?

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