KACE Product Support Question

How to access multiple domains by using Kace?

02/09/2015 2774 views
Hi Team,

             We have a office in multiple locations ( around the globe), but all locations having a separate domain. In the same time we are using Dell Kace in our environment and we are facing some issue in communication, inventory and deployment. If in this blog any one face the same issue and got a solution, please help us to resolve the same in our environment.

Raja Singh
Answer Summary:
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  • We are in a similar situation - KACE training is scheduled over the next few weeks and I'll update if I find the solution. From looking at the forums, it does appear that the KACE needs to be added to the DMZ so it is accessible over the internet, but I haven't found out if that allows support beyond simple remote users.
  • Thanks to all.

All Answers

My environment is similar in the sense that I have 5 domains and multiple branches to work with. We have MPLS tunnels between branches so when the devices are in the office KACE communicates through the MPLS tunnels. I have provisioning set up for each branch with it's own domain account so the agent can install with admin privileges. There are replication servers at each branch that are also using local domain authentication. The KACE site is available on a public IP with it's external DNS so any device that already has the agent installed can communicate back to KACE even from a public IP.

Communication = You need to talk to your Network guys. If you can do some kind of point to point tunneling between locations it'll make things a lot easier.

Inventory and Deployment = You can provision the agents for each branch with their own domain credentials as well as build replication shares on all with distinct credentials so this should be an easy fix. For users you can create multiple LDAP server authentications in KACE. For us we used the email address as the username since we had duplicate usernames between domains.
Answered 02/10/2015 by: h2opolo25
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