KACE Product Support Question

How do I transfer a K1000 license from one VM to another VM of a newer version?

03/12/2019 278 views

How do I transfer a K1000 license from one VM (v7.X) to another VM of a newer version of the K1000 (v9)?

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  • The License key is in Settings > appliance updates...

    But you might need to contact support, because licenses are tied to the MAC Address, that new VM will have a new MAC address, just ask support to delete the old one once the migration is done.

All Answers


The information is actually in the K2000 appliance, not the K1000 appliance.  If you login to the K2000 appliance, go to Settings, Control Panel, Registration and Licensing, you can obtain the License Key from there.  You can then login to the new K1000 and paste the License Key into the appropriate field. 

Answered 03/13/2019 by: craig.ostvolden@sypris.com
White Belt

  • The SDA and the SMA (formerly known as K1 and K2) do not share licenses...

    So be aware of that,

    Each one of those has it's own License Key.

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