How do i remove the knowledge base article from from my queue
Hi have created a queue and when i am creating a ticket from the queue there is the option for selecting knowledge base article and when i am customizing the fields for the queue i don't see where i can hide the knowledge base article field
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I would also like to disable to Knowledgebase from all tickets. - DLCurtis 6 years ago
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We were also looking for a way to hide this. - mklotz 5 years ago
Answers (1)
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Posted by:
Hobbsy
8 years ago
Unfortunately the Knowledgebase article field is the only one that cannot be hidden on the ticket layout, which is a bit of a shame
