/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


How can you include any attachments included in a helpdesk ticket, in the new ticket notification?

05/20/2016 780 views
Hi,

We have a Helpdesk ticket rule that send us an email when there is a new email.
At the moment we don't see if there is an attachment.

A) is there a variable we can use that will tell us if there are any attachments attached to the ticket?

B) even better, can the new ticket rule include any attachments that have been attached to the ticket?

Thanks

Damien
0 Comments   [ + ] Show comments

Comments


Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ