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KACE Product Support Question


How can an attachment be removed from a KACE Service Desk Ticket?

08/14/2015 1818 views
The wrong file was attached to a service desk ticket, what is the procedure to remove/replace that attachment?
2 Comments   [ + ] Show comments

Comments

  • Did you ever get a resolution to this issue? I have encountered the same issue and we do not want to delete the ticket just the attachment.
  • unfortunately not, I cannot believe no one else has had this issue.

All Answers

0

As of this answer submission the ability to edit individual tickets does not exist. This is planned in a upcoming future release this calendar year.

https://kace.uservoice.com/forums/82699-k1000/suggestions/2438942-service-desk-editing-comments

Answered 06/29/2017 by: DirtySoc
Senior Yellow Belt

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