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KACE Product Support Question


HelpDesk ticket acceptance

09/26/2012 1121 views

Hello,

i'm just curious, is there any possible way to set KACE HelpDesk ticket acceptance? That means: If new ticket is created and helpdesk operator assign ticket to owner, is there any possibility that owner can accept, or decline that ticket?

 

Thank you for any help

Martin.

 

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I don't believe there is a way unless you create a custom field that offers them the choice to accept or decline and if they decline, a ticket rules changes the owner back to unassigned. 

Answered 10/01/2012 by: nshah
Red Belt

 
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