KACE Product Support Question

Flagging an e-mail from Kace as High Priority on the e-mail client.

07/13/2015 889 views

I am trying to find out if there is a way when I send an e-mail from Kace to flag the e-mail as High importance based on certain situation. For instance if I send an e-mail for a new ticket and that ticket has a priority of High can that e-mail be flagged with high importance so that when the person receiving the e-mail, looks at it in Outlook (or any other e-mail client) is displays as a high importance e-mail.

I appreciate any ideas or comments you might have regarding this.


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All Answers

Besides creating rules in Outlook for everyone (not realistic) I would say give the Dell KACE support guys a call. They'll charge you for it but they should be able to customize your KACE (Exim) mail server to do that.

If you're the (extremely) patient type you can put in a User Voice request so they can add that feature.
Answered 07/13/2015 by: h2opolo25
Red Belt

  • Another thought occured....

    If you are comfortable with your Exchange skills you can setup some transport rules that will do this for you. Assuming you have an Exchange instance in your organization that is.
    • yes, we use exchange.... I'll look into that and see how easy or complicated that task would be. We re just generating so much e-mail with ticket rules that sometimes a higher priority ticket gets buried in all that e-mail and not addressed quickly enough.
      Thanks for sharing your thoughts and ideas

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