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KACE Product Support Question


Exporting Tickets in K1000

09/19/2016 2747 views
Is it possible to export tickets from Help Desk Queues  with summaries and resolutions into an easy to read format?
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Comments

  • There are a couple of canned reports already included in the K1000 (open tickets by category, open tickets by owner, etc.), that can export the info in many formats including pdf, html, txt, etc., if none of those work you may want to create a custom one with SQL.


Community Chosen Answer

2
I just went thru the "Report Wizard" and was able to create a report that included Queue name, summaries and resolutions which I was able to export in HTML, CSV, TXT, XLS and PDF. That should work for you.
Answered 09/19/2016 by: Ericenri
Senior Purple Belt

All Answers

1
You can export the tables with MySQL Workbench - for example to a .csv-file.
I use this to export my ticketrules (as a kind of backup) - you can open the file with excel.
Answered 10/13/2016 by: svmay
Red Belt

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