KACE Product Support Question

Exclude certain emails from ticket responses

06/08/2015 2853 views
We currently allow unknown users to generate tickets by sending email to our queues. I need to be able to leave this enabled, but I'm now needing to exclude a few addresses. Specifically, to other companies that have their own ticketing systems that function similarly. This often ends up in a flood of tickets on both sides.

What type of solution can anyone provide for this?
Thanks in advance!
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Community Chosen Answer

To my knowledge there isn't something you can do internally with KACE.

If you know the static IP ranges that the requests usually come from you can create ACL's on your router or firewall to block access to your K1000 from those.

You can also get in touch with Dell KACE support to see if they can customize your KACE exim server for you to block certain domains.
Answered 06/08/2015 by: h2opolo25
Red Belt

All Answers

Kace is a little deficient in how it handles externally emailed requests, but there's a ticket rule in this article that might help.  There are details in it for modifying the rule, and it should help stop ticket loops from happening.  It won't stop the initial ticket, but it should stop the loop.
Answered 06/08/2015 by: inds
Yellow Belt

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