Error message when I ping the device in Inventary

When I trying to ping devices in quick actions, displays the following message: Device actions can only be requested from Windows computers that have a connected agent.

What I do?

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Answers (2)

Posted by: Nico_K 1 year ago
Red Belt

as the message says:
login into the UI from an agent managed device for this appliance/org.
The quick actions are communicated to the local agent and running locally.

  • Hi Nico! Thanks!

    This is the problem. The device that I'm trying to do the action is already with the agent installed. - Fernanda Sampaio de Almeida Brito 1 year ago
    • if the device has the agent installed, is updating its inventory to the SMA and the error message comes up, open a SR with KACE support for further analysis - Nico_K 1 year ago
Posted by: Hobbsy 1 year ago
Red Belt

Or to put it another way, install the KACE agent on the device from which you are running the quick action and it should then work.

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