On my K1000 versoin 5.5, when a user emails in a ticket and has users CCed they do not appear on the ticket.  The CCed user only gets the original request from the user.  If I look on the tickets there is no one on the CC list.

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  • To my understanding that is the way it works. I was going to suggest a custom
    Service desk rule but I don't think you will be able to pick up the email address to add them.
  • You have got to be kidding me!!!!

    How could they possibly have it so you cannot get the CC names on the ticket when someone emails in. That is going to cause so many problems when we turn that feature on. This may prevent me from using the Service desk if I cannot do something about that.
  • I would gladly be wrong. If so please let me know as I would like to implement the feature.
  • I put in a support case to confirm if that is how it works, I will post back with what I find.
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