Email from for service desk showing email address, not queue name

Hey Everyone,

I'm not exactly sure how to word this, but I have several queues that I'm using, but the email address of the queue is coming through instead of the name of the queue "ie. Company Helpdesk".  Right now I am using a SMTP relay server, as it seems that it is usually the best way to work.  Does anyone have it working with a relay server, and what do I do to get it to work?

Thanks in advance!

1 Comment   [ + ] Show comment
  • What are you using for your email? ie. hosted Exchange (O365)? What I found was that you have to create that email address in your O365 tenant. Then the account that your SMTP relay server is using to authenticate to your O365 tenant will need to be added to the "send as" permission of the account you create in O365 that you are using as the From address in the Kace SMA Service desk queue.
    Does that help? I hope so. :) - KyleHoran 1 year ago

Answers (1)

Posted by: KevinG 1 year ago
Red Belt

In the "Service Desk › Configuration › Service Desk Queue Email Settings -> YourQueueName"

You can set the  "Alternate Email Address (Email Alias): " to change the from field on outgoing emails from the Service Desk queue.

  • Whenever I change it, I just get The "Alt. Email Address" field is invalid. - zgillette 1 year ago
    • What is the email address you use? - KevinG 1 year ago
      • I have the regular email address as servicedesk@k1000.company.com
        the secondary I had as servicedesk@companyemail.com - zgillette 1 year ago

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