KACE Product Support Question

Email and create ticket on a custom event... like virus detection by anti virus.

11/07/2019 180 views

Hi people.

Wondering if anyone has any pointers on how to get Kace K1

to create a ticket and send an email to owners when the antivirus 

finds a virus or malware on the client systems.

How do we get from.........threat detected on client ----> to create ticket ------>email owner

Thank you.

0 Comments   [ + ] Show comments


All Answers


this is a bit problematic.
If your virusscanner solution is able to send an email you could use this to trigger an email which opens a ticket.
with a custom ticket rule you can assign the right device and send an email to the system owner.

The other way (a bit more complex but more automated) would be:
Create a Custom Inventory Rule, which checks the log file for any of the "buzzwords" or similar.
Run a Custom Ticket Rule regulary over the database to check for this CIR and create a ticket from it. 
This triggers only after the next Check In after the infection was found, but does not need additional config on the client side.

Answered 11/07/2019 by: Nico_K
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ