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KACE Product Support Question


Email and create ticket on a custom event... like virus detection by anti virus.

11/07/2019 180 views

Hi people.


Wondering if anyone has any pointers on how to get Kace K1

to create a ticket and send an email to owners when the antivirus 

finds a virus or malware on the client systems.

How do we get from.........threat detected on client ----> to create ticket ------>email owner

Thank you.


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All Answers

1

this is a bit problematic.
If your virusscanner solution is able to send an email you could use this to trigger an email which opens a ticket.
with a custom ticket rule you can assign the right device and send an email to the system owner.

The other way (a bit more complex but more automated) would be:
Create a Custom Inventory Rule, which checks the log file for any of the "buzzwords" or similar.
Run a Custom Ticket Rule regulary over the database to check for this CIR and create a ticket from it. 
This triggers only after the next Check In after the infection was found, but does not need additional config on the client side.

Answered 11/07/2019 by: Nico_K
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