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Dear,

Is there any way to trigger an email alert when new software (treat 3, uncategorized) is installed? You can add them to a label, but the only way i see is to make email alerts for computers.

My thought was like this:
- I create a label that filters on treath level.
- If treath level is 3 then add to label "uncategorized software"
- When any software has the label "uncategorized software" send mail.

Is this possible or if it isn't, will this be a function in the future?

Thnx in advance
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Do you have the helpdesK?
Answered 12/22/2009 by: dtuttle
Purple Belt

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No we don't have the helpdesk.

Greetz
Answered 12/22/2009 by: wesjuhdabomb
Orange Belt

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Do you really care about the moment it is installed? or do you care about all software that meets the criteria of threat 3 & uncategorized?

If you care about the moment (or close to it) that it's installed then you will need the asset module to write a query against asset history. (http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=9&id=654&artlang=en)

If you only care about all installed software that is in this state then we don't need to worry about asset history and a computer alert is what you want, since you want it to be evaluated against computer inventory after all.

Do you really want a real-time alert? To take immediate action? Or just a scheduled report? You could use reporting to do this.
Answered 12/22/2009 by: GillySpy
Seventh Degree Black Belt

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You can make schedule report for that, and query "asset change history" only for software change.
Answered 12/22/2009 by: licht
Senior Yellow Belt

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I am using the script now provided by Gillyspy. Works like a charm! Altough i had to change some things to get it working in my situation.

Here is my script in working condition:

select TIME, ASSET.NAME as MACHINE_NAME, DESCRIPTION
from ASSET_HISTORY, ASSET, MACHINE
WHERE DESCRIPTION LIKE '%Found Software%' AND ASSET_HISTORY.TIME > DATE_SUB(NOW(),INTERVAL 1 DAY)
and ASSET_ID=ASSET.ID AND ASSET.NAME=MACHINE.NAME and MACHINE.USER_DOMAIN != 'SERVICENET'
and description not like '%TEAMVIEWER%'

Basically i added that it should exclude our own domain and that it should exclude installations of teamviewer since that is supported by us.


Thanks for the quick response!

Greetz
Answered 12/23/2009 by: wesjuhdabomb
Orange Belt

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