Duplicate names in Kace
05/02/2018 422 views
When creating a new ticket, I have found that duplicate names can appear and there is no way to tell which is which. For example, if a John Smith e-mailed from a personal address and later from a work address, there will be two John Smiths to choose from for new ticket customers and I do not see a way to tell which one is under the personal and vice versa. The only way to find out currently is to save the ticket to see what e-mail comes up afterwards.
Is there a way to see the e-mail address before saving the ticket?