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KACE Product Support Question


Driver Feed for 9020 AIO creates directory different from what driver_feed_discovery_tool shows

01/26/2015 2073 views
This is the error I am getting when booting to my KBE:

4A92HO.png

Driver Feed for 9020 AIO creates directory different from what driver_feed_discovery_tool shows.  Running the driver_feed_discovery_tool.vbs on the Dell 9020 AIO shows:


tMxdGY.png

My driver feed that the k2000 created looks like this:

CnNDlV.png


I have tried to rename the 9020 aio folder to AIO, recached but it didnt make any difference. 

For which I have tried the article here:  http://www.kace.com/support/resources/kb/article/windows-setup-cannot-install-critical-boot-drivers but it did not make any difference!

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0
Does your base Windows 7 image contain KMDF 1.11? I had trouble imaging some newer Dells until I added this package.

http://en.community.dell.com/techcenter/b/techcenter/archive/2013/10/07/kernel-mode-driver-framework-1-11-update-what-it-is-and-why-you-need-it.aspx 
Answered 01/27/2015 by: SDNBTP
Third Degree Blue Belt

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You will want to rename the share path to match the path from the script output...so after drivers_postinstall you will want dell\windows_7_x64\AIO...
Answered 01/26/2015 by: jegolf
Red Belt

  • @jegolf Thanks for the reply. I mentioned above that I renamed the 9020 aio folder to AIO but it did not make any difference.
    • Actually I'm sorry I misread your post. For KBE drivers those are located in the \\yourkbox\drivers share. Have you tried using the latest KBE driver pack?

      https://support.software.dell.com/k2000-systems-deployment-appliance/kb/111717
      • Yes. I extracted the BE_driver_pack_3.zip into \\k2000\drivers\kbe_windows_x64 prior to all of this. The very first screenshot is where I am at right now with this.
    • When copying the KBE driver pack did you first copy (if you wish) and then delete all existing drivers from the directory? After recaching you also need to rebuild a new KBE via the media manager...and then make sure you boot with that new KBE as it won't be your default until you update that under Settings > Control Panel > General Settings.
  • You may be able to find the problem driver by looking at this log file:

    X:\Windows\Panther\setupact.log

    I got this tip to help me in the past from okaas on this post:

    http://www.itninja.com/question/driver-issue

    "...
    When the WIn7 install halts (with the above-stated message), do NOT press ok (or what-ever button) to restart the computer. Rather, ALT+TAB back to the DELL KACE 2000 Deployment client, and go in to the Recover option in the main menu, and start Notepad. Now; open the file: X:\Windows\Panther\setupact.log and check what driver was attempted to load last. Simply remove this from your driver share
    ..."
    • I will try that thank you.
      • Jason, I am having the same issue now. Did you resolve it? Can you help a poor old fella?

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