Does pushing out a Windows feature update through a managed install with K1000 cause Office 2016 to lose it's activation status?
I recently stepped in to start managing our college's K1000 and K2000 appliances. From what I gathered the previous tech left months before I started and neither KACE appliance had been in the best working order even at that time. After watching the training videos that were downloaded I got the K2000 down and streamlined the imaging process, and now I am in the process of getting the K1000 brought back up to speed. The main issue everyone seemed to be having was that KACE was not handling feature updates, so that is what I set my sights on first, and after a little poking around I found the support article detailing how to push out feature updates with a managed installation using an ISO. The actual update works fine and I was able to bring a couple test machines up to 1809, but when I was looking over them afterwards to make sure all of our personalizing and product activation had stayed in tact I realized that Microsoft Office 2016 was no longer activated. The MAK key used to activate these particular machines has since run out of activations. My question then is, is this normal and pushing out the feature updates with an ISO is going to require another activation of Office, or is there a way to avoid this particular issue? Possibly a switch on the setup.exe I overlooked to stop things from trying to reactivate?
Answer Chosen by the Author
The correct way according to MicroSoft to fix this is contact MS and ask them to reset your MAK license.
be ready to supply:
- Agreement that the key belongs to - License Number (not product key)
- Total number of Activations you want to see - if original was for 150 and you need it reset to 150, ask for 300
- Reason Why you are requesting this - Reimaging, loss of key by VAMT
- Product that is being referred - Office 2016
- Last 5 digits of product key
The email for MS used to be email@example.com
Or you can take the blue pill instead:
The upgrade makes a backup of the system folders and creates new ones. (windows.old and all subfolders is the old version) to allow role back. they are about 10-20 gig usually
If you have not opened office unless including in the startup to open some component of it, the license office folder (SPP) may not exist
delete the C:\Windows\System32\spp directory and all sub dirs if exists
move the C:\Windows.old\System32\spp to C:\Windows\System32\spp