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KACE Product Support Question


Does KACE have an import feature for Help Desk tickets? We are moving away from our current ticket system to KACE and need to bring over all our current tickets.

08/09/2017 713 views
We are changing from SysAid to KACE Help Desk and would like to be able to import all the current support tickets and requests.   We know we can export from SysAid and have tested it's functionality so we know it works.    Is there a way to import from a .xlsx or .csv into KACE? We are currently on the 7.2 ver on the SMA

Thanks for any help in advance

NC
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we just went through a similar process... and sadly, the short answer is NO they do not have a way to import tickets.
We had to use their paid services to import our csv file to our new service desk que in kbox.
Answered 08/09/2017 by: sbaxter
Orange Belt

  • Thanks for the response! Is there a way to make contact with you and maybe grab some addition info?

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