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Device Quarantine on KACE SMA System Console

some device always appears in quarantine on the system console.How can it work? so that the decive no longer appears in quarantine. Thank You B4M2x9BnECQcAAAAAElFTkSuQmCC

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Answers (2)

Posted by: AbhayR 4 weeks ago
Red Belt
1

If the device checks in with a different KUID then before, it will be considered as a new device. From the screenshot, it seems that the KUID changed and hence the device was again quarantined


Comments:
  • yes it's true I checked the KUID is different, how can it not happen like this - Daniel Thenu 3 weeks ago
Posted by: Channeler 4 weeks ago
Red Belt
0

Quarantined agents are the ones that were installed without a token or with a token that's no longer valid.

See:
https://support.quest.com/kb/328369/agent-quarantine

I would recommended reading that article and watching the video at the bottom.



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