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KACE Product Support Question


Device entry disappearing in k1....Spooky.

08/11/2017 470 views

Hi guys.

Anyone ever had an issue with device entries in the k1 disappearing ? 

I just imaged a machine. It gets the agent installed as part of the image

deployment. The machine appears in the k1 devices as usual......Then poof....

after a few hours it's gone from the inventory.

This is really weird, as the machines stick around in the inventory

for years, even when the machine has been decommissioned. I have to

manually delete the device to get rid of it.

Any ideas as to why?

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My first guess is that you have an image that contains a KUID and the inventory record is changing to different machines every time a new machine is imaged. Try searching for the machine by its KUID and see what you find.
Answered 08/14/2017 by: chucksteel
Red Belt

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