KACE Product Support Question

Device Actions fail despite IE settings?

02/12/2015 2723 views

Tried to create new Device Action to run a vncviewer.exe client and it consistently fails (RealVNC\VNC Viewer\vncviewer.exe).  Tested the built-in Microsoft RDP device action with the same result.  I saw the several posts about setting IE settings to allow various Active X permissions, tried that and got the same "Unable to run Device Action" error message.  Added the IP and full host name to the Trusted Sites zone for IE; even tried using IE Tab extension for Chrome -  no dice.  Any advice would be appreciated.



1 Comment   [ + ] Show comment


  • This content is currently hidden from public view.
    Reason: Removed by member request For more information, visit our FAQ's.
  • Also - I'm on Windows 8.1 Update 1, so IE 11.

All Answers

Did you follow these steps to the T?:

Answered 02/12/2015 by: jegolf
Red Belt

  • Yes - I followed the instructions in that article specifically. Tested the Device Action command path on my local machine successfully, set all the special ActiveX settings as listed, added K1000, Kbox, kbox.<domain.dom>, and the IP address of the Kbox all to the Trusted Sites zone.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ