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KACE Product Support Question


Device Actions fail despite IE settings?

02/12/2015 2723 views

Tried to create new Device Action to run a vncviewer.exe client and it consistently fails (RealVNC\VNC Viewer\vncviewer.exe).  Tested the built-in Microsoft RDP device action with the same result.  I saw the several posts about setting IE settings to allow various Active X permissions, tried that and got the same "Unable to run Device Action" error message.  Added the IP and full host name to the Trusted Sites zone for IE; even tried using IE Tab extension for Chrome -  no dice.  Any advice would be appreciated.


Cheers,

R.

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  • Also - I'm on Windows 8.1 Update 1, so IE 11.

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Did you follow these steps to the T?:

https://support.software.dell.com/k1000-systems-management-appliance/kb/111251
Answered 02/12/2015 by: jegolf
Red Belt

  • Yes - I followed the instructions in that article specifically. Tested the Device Action command path on my local machine successfully, set all the special ActiveX settings as listed, added K1000, Kbox, kbox.<domain.dom>, and the IP address of the Kbox all to the Trusted Sites zone.

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