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KACE Product Support Question


Department access to Tickets via a Group stopped working with 8.0

12/14/2017 418 views
I created a Group that has access to All Tickets Owner and added users outside of the IT Department to this group.  They were able to see and make comments in these tickets until I upgraded to the final 8.0 version. I can't find anything that has changed with my setup to keep them from seeing these tickets. If they type in the search TICK:# they get access denied.

Any ideas on what may have changed to cause this?  I did it this way because it works with them using the user portal, not seeing any other tickets and I don't have to create an entire new queue.


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