Hi All,

Is anyone deploying Dell WWAN 5540 Drivers & Dell Mobile Broadband Manager for Latitude Laptops?

We are having an issue where the if we install the 5540 driver pack (as a managed installation once Windows is built) it is advising the "system is incompatible" and failing to install the drivers. However if we manually install the same driver pack immediately afterwards it installs perfectly fine.

We have tried using the 5540 drivers included in the driver feed from our K2000 server however when we launch the Dell Mobile Broadband Manager it advises the "Mobile Broadband device is not responding" and is missing the Program Files folder "Dell WWAN" under the "Dell" folder. It seems the drivers pulled via K2000 doesn't include the software required to get the Dell Mobile Broadband Manager to work with the WWAN card. Note that the WWAN card can connect to other networks fine so the installation of the actual hardware is fine at this point.

I have spoken to Dell support and they cannot help me with this as they think it is a KACE issue, we are awaiting a response from KACE.

I just wanted to see if anyone else has had this issue.


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