Hi, we have an issue with Dell Updates Scheduling. We cannot schedule update jobs due to an error related to time zone or to some kind of string conversion done via PHP. We couldn't run a scheduled update since K1000 installation.

Each time we try to schedule a Dell Update job, in the job details > show all  the clients are shown as "NOT SCHEDULED" and we see in the Server Error Log:


[Wed Oct 22 13:50:09 2014] [error] [client] PHP Fatal error:  Uncaught exception 'SmartyException' with message 'Missing template name' in /kbox/kboxwww/include/Smarty/libs/sysplugins/smarty_internal_template.php:634\nStack trace:\n#0 /kbox/kboxwww/include/Smarty/libs/sysplugins/smarty_internal_templatebase.php(117): Smarty_Internal_Template->__get('source')\n#1 /kbox/kboxwww/include/Smarty/libs/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true)\n#2 /tmp/smarty/ui/templates_c/d27408d190e332e2c4b9eae557ee5c9b9fb830f2.extends.dell_schedule.php.tpl.php(576): Smarty_Internal_Template->getSubTemplate(NULL, 'd41d8cd98f00b20...', NULL, NULL, NULL, Array, 0)\n#3 /kbox/kboxwww/include/Smarty/libs/sysplugins/smarty_internal_templatebase.php(180): content_54479586f0ffb6_01603602(Object(Smarty_Internal_Template))\n#4 /kbox/kboxwww/include/Smarty/libs/sysplugins/smarty_internal_templatebase.php(374): Smarty_Internal_TemplateBase->fetch('extends:base/ba...', 'd41d8cd98f00b20...', NULL, NULL, true)\n#5 /kbox/kboxwww/include/KSmarty.class.php(467): Smarty_Internal_TemplateBase->display('extends:base/ba...', 'd41d8cd98f00b20...')\n#6 /kbox/kboxwww/include/KPage.class.php(276): KSmarty->Render()\n#7 [internal function]: KPage->__destruct()\n#8 {main}\n  thrown in /kbox/kboxwww/include/Smarty/libs/sysplugins/smarty_internal_template.php on line 634, referer: https://XXXXX.XXXX.com/adminui/dell_schedule.php?ID=5

[Wed Oct 22 13:50:09 2014] [error] [client] PHP Warning: Illegal string offset 'disabled' in /kbox/kboxwww/include/KCron.class.php on line 704, referer: https://XXXXX.XXXX.com/adminui/dell_schedule.php?ID=5

In the K1000 log we see:


[2014-10-22 14:11:16 +0200] KBOX [info] Exception in convertToAgentTime(): DateTime::__construct(): Failed to parse time string (Mer 22 Ott 14:11:16 2014) at position 0 (M): The timezone could not be found in the database


Our regional settings are Italian, timezone Europe/Berlin and the time is set via NTP.


Thanks in advance.

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Please contact support- the issues indicate that there may be an underlying issue that would require further assistance.
Answered 10/25/2014 by: cblake
Red Belt

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