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Dell Latitude E5430 BSOD when imaged

I have a E5430 and when imaging it, after the install is finished it will go back to the KACE screen to continue the install but when it gets to the set key part it will BSOD.  I have had no help from Dell and really want to get this resolved.  Anyone have any ideas?  I have already created a new KBE with updated drivers as well as checked all the BIOS settings.  I am at the point now that i think i need to reach out.  Please let me know if you have any ideas of things i can try.

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Answers (3)

Posted by: genfoch01 8 years ago
Orange Senior Belt
0
I'm not sure what OS you are using but the driver feed (windows 7 ) has driver cab version A06, while the dell cab page
http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2065.dell-driver-cab-files-for-enterprise-client-os-deployment.aspx

Shows version A09 is available. For windows 8 the driver feed shows A00 while the cab file page shows A04.  It may be your machine needs the latest drivers.

you may find this KB helpful.
http://www.kace.com/support/resources/kb/solutiondetail?sol=114320


Posted by: TimHR 8 years ago
Blue Belt
0
I would suggest  that you reboot go back to the  k2200 systems deployment menu   chose RECOVERY> Edit a file with Notepad> Windows> Panther> setupact   this is the log to look at to see what might be going on.
Could be you have added in some drivers in the driver folder that are messing your image up in the driver share.
To get to this spot to type  \\192.168.132.5\drivers   your address will be something else \\12.34.56.78
once you log in  you will see 3 shares,  drivers  share,   driver_postinstall share,  restore share. The  driver share is where the issues would be.
If you find you have errors loading drivers in the log file just look at the address and delete or remove those drivers out. Does not need to be the whole folder.
Tim
 

Comments:
  • I will take a look at it and let you know. Looks like this will help a lot!!! - mwind2002 8 years ago
  • From what i can tell from the logs there aren't any major errors that would stop it from imaging. - mwind2002 8 years ago
    • So no major errors..... but you have errors? - TimHR 8 years ago
      • i have errors and they relate back to legacy devices - mwind2002 8 years ago
      • i have errors and they relate back to legacy devices - mwind2002 8 years ago
      • What about the end of the log I would think that the log would end just at the BSOD and then look at that and see what it says. - TimHR 8 years ago
      • The log just stops and there isn't any errors or anything at the end. That's whats a little weird about it - mwind2002 8 years ago
Posted by: andrew_lubchansky 8 years ago
2nd Degree Black Belt
0
Few things to consider:

Is this a Sysprep'd system image?
Did you use the Sysprep Executor to run the process on the Gold Master and/or did you use the /generalize and /oobe options if you Sysprep'd it manually?
If so, have you downloaded the Driver Feed for the e5430?
If so, have you enabled the Driver Feed checkbox on this particular system image?

Let us know and we will go from there!
 
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