Dell Latitude 5580 not seeing HD after imaging

This is my first go round with Kace and imaging software in general, so I apologize if this is a stupid question but I searched and didn't find much to point me in the right direction.  We have a brand new laptop, Dell Latitude 5580 with Windows 10, UEFI.  I set it up the way we wanted it, used the sysprep to prepare it, and captured the image.  

When I deploy the image to another of the exact same model laptop, it will not see the HD to boot to it.  It brings me to a Shell command when it attempts to boot to HD.  Not sure if I'm just not preparing the image properly, of if I'm missing a step in the deployment process, or if I need to slipstream a driver for the HD (it's a class 40 SSD) in the OS.  Any suggestions are appreciated.  

UPDATE - Solved.

Updated the base image from Windows 10 Pro to Pro for Workstations, which supports NV media.  This resolved it.

0 Comments   [ + ] Show comments

Answers (0)

Be the first to answer this question

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ