Dell K1000 - Service Desk - Parent/Child Ticket
Hello,
I'm looking for a possibility to use the name from the associated asset in the parent ticket for the child ticket.
I have just started with SQL scripting - hope somebody can help me..
In the ticket rule the SQL select works - the ticket rule give 2 rows back - the follow code row doesn't work and I don't know why.
Thank you!
I'm looking for a possibility to use the name from the associated asset in the parent ticket for the child ticket.
I have just started with SQL scripting - hope somebody can help me..
In the ticket rule the SQL select works - the ticket rule give 2 rows back - the follow code row doesn't work and I don't know why.
| HD.TICKET.TITLE = (SELECT NAME FROM ORG1.ASSET WHERE ORG1.ASSET.ID = (SELECT ASSET_ID FROM HD_TICKET WHERE HD_TICKET.ID = PARENT_ID)) |
Thank you!
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Posted by:
svmay
7 years ago
Top Answer
I have a Solution!
Here the whole SQL-update
The SQL-update change the status from new to planed ('Geplant') and change the childticket title to the name from the associated asset in the parentticket.
Here the whole SQL-update
| update HD_TICKET as T join HD_STATUS as T5 on T.HD_QUEUE_ID = T5.HD_QUEUE_ID left join HD_TICKET as PARENT on PARENT.ID = T.PARENT_ID left join ORG1.ASSET as A on A.ID = PARENT.ASSET_ID set T.HD_STATUS_ID = T5.ID, T.TIME_OPENED = IF(T5.STATE = 'opened', NOW(), T.TIME_OPENED), T.TIME_CLOSED = IF(T5.STATE = 'closed', NOW(), T.TIME_CLOSED), T.TIME_STALLED = IF(T5.STATE = 'stalled', NOW(), T.TIME_STALLED), T.SATISFACTION_RATING = IF(T5.STATE = 'closed', NULL, T.SATISFACTION_RATING), T.SATISFACTION_COMMENT = IF(T5.STATE = 'closed', NULL, T.SATISFACTION_COMMENT), T.TITLE = A.NAME where T5.NAME = 'Geplant' and T.ID in (<TICKET_IDS>) ; |
'mysqli error: [1093: Table 'HD_TICKET' is specified twice, both as a target for 'UPDATE' and as a separate source for data]' - svmay 7 years ago