/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Deleting or Hiding Categories that were used in tickets

09/25/2017 469 views
We no longer offer certain hardware purchases that we built categories for and have these categories assigned to tickets.

Our Help Desk uses the admin portal and it is getting confusing to them when they look at all the options and to remember what we don't use anymore. 

Has anyone else ran into this and if so how did you resolve the techs from not having to decipher which options to use and not use anymore.  

I am open to any suggestions thanks. 
0 Comments   [ + ] Show comments

Comments


Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ