I was wondering if there was a way to set the default queue for staff when they open the KACE Helpdesk.

Currently we have this set to the "IT Helpdesk" which is something we do not want to change. However multiple other departments also have their own queues in KACE and do not like having to manually switch over to their queues to view which tickets are assigned to them.

An example of this is our HR staff, when they login to KACE they are brought to the IT Helpdesk. They have to manually click on "switch queue" then select their HR queue to see which tickets from the HR queue are assigned to them.

I have tried using the "URL Method" to counter this but it is still a pain to our other departments who want this to flow much smoother - as do we.

Any help would be great!





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I believe this may be what you're looking for, and the good news is that it's in progress.



Answered 10/05/2012 by: jverbosk
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  • Ahh yes that would be it! I'm glad to see it is "started".

    Thanks for your help John.
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Answer this question or Comment on this question for clarity



They do have the documeantion out now for 5.4 at the suppport site you can check and see if it will be in 5.4



Answered 10/05/2012 by: nshah
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This is a reality in 5.4 on a per user basis

Answered 11/28/2012 by: jdornan
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