The specific location I am trying to customize is Service Desk >Configure Service Desk Queue Email Settings> Customize Emails

We are being required to put the history of the ticket in the email response for each update to the users. I found $ticket_history in the help, however they want to make it more user friendly to read. Is there a way  to put each separate comment in a html list so that we could apply markdown to add boxes and shading around each response?
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