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Customize All Emails

Hi! Good evening! Guys Are you okay? Hope so. The links sent by email via Menu: Customize All Emails started to not work anymore In which inside the message I am directing the link: http://empresa/userui/ticket?ID=$ticket_id referring to $ticket_id - requested. When we click on the link generated for the Ticket.. this link changes to: http://empresa/userui/ticket?ID=%24ticket_id Not opening the direct link with the selected Ticket. Has anyone gone through something similar?

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Answers (3)

Posted by: JordanNolan 2 months ago
10th Degree Black Belt
0

%24 is the HTML code for the $.  Do you have any new SPAM filtering systems that convert links in your emails to a protected link?  Mimecast and others will do this and it can cause this type of issue.

If you do have this type of service, I would whitelist your helpdesk email so it does not convert the links.

Posted by: BRUNOPEREIRA 2 months ago
Senior White Belt
0
Good Morning! JordanNolan - alright? thanks for the feedback, this problem is occurring as soon as I save the link inside the form in kace.... for some reason, the $ symbol automatically changes to %24.it was working and stopped by itself.. could it be something in the database?

Comments:
  • When editing the link, click the Link icon (looks like a chain) to edit the link. Don't just use the editor window. See if that helps. - JordanNolan 2 months ago
  • I'm following exactly this procedure and even so the link shows %24 and corrects when changed, very strange this happens - could it be something in the database referring to this queue? - BRUNOPEREIRA 2 months ago
Posted by: BRUNOPEREIRA 2 months ago
Senior White Belt
0


 
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