Scripting Question

Custom external user console

06/12/2015 1436 views
I'm sure many of us are a bit annoyed at the inability to customize the User Console front end in Kace, but has anyone successfully managed to build a custom form external to the Kace box? 

We've developed different analytic tools on various types of web servers but all these involve pulling information out of the database. Any attempt I've made to post into Kace from a custom form just returns to the standard user console for authentication.
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All Answers

I haven't made a custom service desk front end but you can link to the database to do so. If you enable the reporting user you can get read access to the database. I have used this to build Coldfusion applications that display information. You can also submit information to the service desk via email. To update a ticket include [TICK:<ticket_id>] in the subject. Fields can be modified through the use of variables, e.g. @priority=Low would set the priority to low.

Answered 06/12/2015 by: chucksteel
Red Belt

also you could vote on kace.uservoice.com for what you need, so the development management can decice if the wish can be fulfilled
Answered 06/12/2015 by: Nico_K
Red Belt

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