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07/11/2017 4700 views
We recently purchased a group of optiplex 5050's  and I am in the process of running them through the K2000 with a scripted install. It loads fine to the K2000; I then point it to a Windows 10 Scripted install and it gets to the Create UEFI Partitions and then throws the following error:

Task name: Create UEFI Partitions
Return code:2147942487
Error description: unknown error 

for some reason I got a a feeling and I pulled up the command line and looked at disk part and list disk and received the message:

There are no fixed disks to show.

Not sure if it is relevant or not. I know this image works with windows 10 as I just imaged 3 other laptops and multiple other desktop machines. I checked the k2 driver feed for the 5050 drivers, downloaded installed and re-cached the drivers. I then thought it was an error with my USB so I rebuilt the K2 PXE USB Keys as well with no success.
Answer Summary:
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  • When you load into the KBE, Open a command prompt and see if you can see / clean the disk with Diskpart.

    Also, Is the Sata operation in the BIOS set to RAID? If so try with AHCI.
    Not sure what version of K2 you are running so I will default to the USB Boot.
    Are you booting the USB Under the UEFI boot menu?
    • K2 Version 4.0.695
      I am booting under the UEFI boot menu
      I cannot do a /clean on the disk because when I say list disk it says there are no fixed disks to show
      It was set to RAID ON I changed it to AHCI
      I then could not boot to the k2000 saying (System error 53 has occured. network path was not found. unable to mount kbox share at \\<myserverip>\peinst).
      swiched it back and says the same thing. I dont think the AHCI caused it, so I now have to figure out why this is happening.
      • I should note that I was able to ping <myserverip> and other machines just fine.
      • I booted the K2 and was able to get on it. Tried it again (without changing to AHCI) and it failed.

        I went back and changed from RAID ON to AHCI and got back on the K2 and it is imaging fine. My question is this. Why would RAID ON not work on the 5050's but work just fine on other machines?
  • I would start by creating a fresh KBE with the new Win PE 10 drivers.

    Sounds like it doesn't have the right drivers for the HDD. Or there is no drive. There is a drive right? Hehe
    • There has been many gripes over the years with Dells choice to Ship computers with RAID on and 1 HDD installed. We change all new machines to run on AHCI due to Encryption.

      My guess to why you are having this problem:

      Intel came out with a new RST driver that applies to the Optiplex 5050 and your KBE needs to be updated.
      • sweet. so I did go out and pulled down the drivers for the 5050, I did re-cache them, I went and got the driver pack (https://support.quest.com/kace-systems-deployment-appliance/kb/111717), and rebuilt the PXE thumb drives (https://support.quest.com/kace-systems-deployment-appliance/kb/122905). is there something I missed?
      • forgot to mention that I did upload a new KBE followed some instructions I wrote down a while back. Looking for those as well.
      • https://support.quest.com/kb/111719
  • 1. Delete, remove, or zip the contents of the \\K2000\drivers\kbe_windows_x64 folder.
    2. Drop the Contents of the x64 folder in the Win10PE.zip to \\K2000\drivers\kbe_windows_x64 folder
    3. Recache the KBE drivers through the K2000
    4. Using the Win 10 ADK wim, Create the new KBE
    • Were you able to remedy this concern?
    • Worked! Thank you Sir
      • Sweet! Glad you got it working.
      • phooy! did not work...I got a head of myself. I am leaning towards doing the AHCI to solve my issue. I will have to do some research on what would need to be done and how much would it affect in our environment
      • I ended up going to Intels RST site (https://downloadcenter.intel.com/download/26865/Intel-Rapid-Storage-Technology-Intel-RST-?product=55005) downloaded the f6flpy-x64.zip and uploaded it to the K2000\drivers\kbe_windows_x64\dell-winpe10-a03\storage and rebuilt the KBE

        After doing that it worked. Thank you for pointing me in a direction.

Answer Chosen by the Author

1
turning off RAID and selecting ACHI in the BIOS worked for me - thanks all.
Answered 08/03/2017 by: auntie4life
Senior White Belt

  • Thanks! Worked for me on OptiPlex 7050's also.
  • Thank you for posting this! I can also confirm that it works on the Optiplex 7050.