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KACE Product Support Question


Create a ticket rule to email a distribution list when ownership is changed to certain owners.

07/15/2020 146 views

Topic says it all guys


Create a ticket rule to email a "distribution list" when Ticket ownership is changed to a certain owner.


Thanks people

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I'm not sure you will be able to do this using KACE functionality as typically in a rule you can only access a single data item that is an email address (singular). However if you create a mailing list in your email settings that is also set to look like a single email address then in effect, KACE handles the email sending and your mail server will distribute.


Answered 07/15/2020 by: Hobbsy
Red Belt

  • Hi Hobbsy.
    Forget the Distribution list.
    I need a custom ticket rule to email an LDAP user when ticket ownership changes to a certain admin.

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