Create a ticket rule to email a distribution list when ownership is changed to certain owners.

Topic says it all guys

Create a ticket rule to email a "distribution list" when Ticket ownership is changed to a certain owner.

Thanks people

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Answers (1)

Posted by: Hobbsy 1 year ago
Red Belt

I'm not sure you will be able to do this using KACE functionality as typically in a rule you can only access a single data item that is an email address (singular). However if you create a mailing list in your email settings that is also set to look like a single email address then in effect, KACE handles the email sending and your mail server will distribute.

  • Hi Hobbsy.
    Forget the Distribution list.
    I need a custom ticket rule to email an LDAP user when ticket ownership changes to a certain admin. - akmagnum 1 year ago

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