KACE Product Support Question
Create a rule to assign the first service desk commenter as the owner and change status
12/01/2017 1806 views
I've created a rule that moves new Tickets to In Progress as soon as they are assigned an owner. I would like to create a similar that makes the first service desk commenter on a new ticket the assigned owner and changes the status to In Progress. If a submitter comments on their own ticket, it wouldn't change status. (Service Desk members have their own label.) Any suggestions are welcome.