KACE Product Support Question
Could not ping appliance - Dell Precision 5530
I am attempting to image a Dell Precision 5530 Laptop via Ethernet to USB-C adapters. It is setup for UEFI, AHCI, USB and Thunderbolt options are enabled in BIOS. Secure boot is disabled. I can pick the KBE. I get the message in the command window that it "Could not ping the appliance." When I run ipconfig /all I get blank. I have attempted several KBEs with the same result. I believe that it is a driver issue. I backed up the KBE folders from the K2000 drivers folder, deleted the drivers, and copied in the WinPE 10 drivers from the Quest website. I have been looking around for network, dock, and USB drivers for the Precision 5530 from the Dell support site as well as the full digital cab. I understand that this model has been around a while although we have first stated using them. Can someone point me in the right direction or the correct drivers to use? Thanks in advance.
Answer Chosen by the Author
Aside from making sure that the USB, dock, and network drivers were copied into the K2000/drivers/kbe_windows_x64 folder, the issue is now resolved with upgrading my copy of Windows ADK from 1709 to version 1803 and creating a new KBE. I can now get past the "could not ping appliance", but now running into a "Apply Image Error Return Code: 4294967295" issue. I know that the partitions are correct. I am running through the steps again from https://support.quest.com/kb/226039/unable-to-deploy-uefi-image-with-unknown-error-4294967295 to see if I can get a no error, repeatable deployment to occur with these Precision 5530 laptops.