KACE Product Support Question

Corrupted Install.exe file for bootable USB BE, has anyone seen this?

02/11/2015 2365 views
When the K2000 creates a downloadable ZIP file for creating a bootable USB flash drive, the 'Install.exe' is corrupted and the Bootable USB flash drive never gets created (no files on it etc.). When this happens the command window which does the diskpart etc. never launches (this is how I have come to realize it is not working). I know the EXE is corrupted because I can copy one from another file directory that I know works and then I can create the bootable USB BE on the flash drive. I can not find any information for this issue so my question is... Has anyone seen this and do you know how to fix it? My workaround for now has been replacing the Install.exe with the known good one.

Thanks, Joe
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  • Hey SMal.tmcc, are you aware of any status update regarding this issue?

Community Chosen Answer

Are you clicking on the install.exe with your mouse?
Answered 02/12/2015 by: SMal.tmcc
Red Belt

  • Doesn't seem to matter, I have tried from command line as well, as administrator etc. and the 'known to be good' install.exe runs fine with mouse clicks or command line execution.
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    • Just tested a new pe5x64 upload and I can duplicate your problem trying to create a stick on my x32 station, let me test a little more and then I will contact the Kace Engineer about this.
    • are you using MM or KBEM to upload
      • While attempting to troubleshoot this myself, I used both and there seems to be no correlation. Another thing to mention is that the ISOs work fine for both the MM or KBE uploads. Generating the USB boot package is where things seem to go bad.
      • If I use the MM it fails but works with the KBEM. My kbem version is
      • are you creating Legacy or UEFI boot? and what is your kbox version?
      • found out the stick I was using is messed up. I use the KBEM to upload and the stick works fine with pe 3 and 5/legacy and ntfs boot. I do have to open the cmd window and change to the KBE dir before entering install otherwise it fails.
      • Legacy boot, Kbox version is 3.7.110284, using same KBEM as you my USB stick is fine, as I said if I switch the install.exe with known good version the stick gets created just fine.
      • thanks, I did that trick of using an older install.exe with a previous version, The install exe became a problem with me when they starting hiding the cmd windows during the install. I am working with Kace on this will let you know as soon as we figure out what is the bug.

All Answers

This seems to have gone away. I guess the new install.exe has been fixed?
Answered 12/17/2015 by: jjvillani
Yellow Belt

  • I am no longer seeing this issue. Possibly got resolved in later version.

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