I'm looking at adding mobile phones to our Kbox 1200. I want to tie specific users to their asset phones, and then be able to show who has what phone #, model,etc. We currently have all this information in tables in a word document.

I'm basically, wondering how to take the users that show up in the service desk and have them available as an asset contact. Has anyone been able to do this?


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Use a field for type "Users" and then take your data out of word and put it in a CSV format (Excel is likely best for that). Make sure your users names in the CSV match the format in K1. Once you have all the data massaged correctly do an asset import and voilà, you have phones mapped to users. Note the PK option during import, this is the primary key (or keys) to match data against on subsequent updates/reimports. I use IMEI, SIM, and/or serial number for phones.
Answered 06/06/2011 by: cblake
Red Belt

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