Best Practices Question
I am sure one of you clever people will know how to do this. We are configuring KACE for Incident/Service Request. There are 6 key groups (12 Q;'s). One of those teams (2 Q's) is HR. I would like to ensure that HR requests/incidents are wrapped in some form of confidentiality due to the nature of the tickets they are likely to log. What mix of Roles and permissions would allow them to make sure that anything that is logged in their Q can only be seen by them. I have created a role called HR Queue Manager which I have attached to two test user id's to.
We still need to allow users is the wider organisation to log tickets but once they are in the Q only those who attached to the correct label or have permissions in that Q should be able to see the tickets.