/build/static/layout/Breadcrumb_cap_w.png

conditional "required" field in Service Desk

SQL is fairly new to me and I am struggling to flag a field as "required" if another field has a certain value.

For example, if a certain field is set to Yes, then this field has to be set to "required" before saving the ticket.

I hope my question make sense. :)

Cheers



0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: chucksteel 5 years ago
Red Belt
1

Top Answer

You can't mark fields as required based on other fields, unfortunately. The best solution in this case is to create a rule that if fieldA has a certain value and fieldB is blank then email the user to ask them to fill out fieldB. In our case I have this rule set to email the submitter every 15 minutes (that's how often the rule runs). This has the effect of making them fill out the field regularly.


Comments:
  • Thanks chucksteel ! - Hrkljus 5 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ