conditional "required" field in Service Desk

SQL is fairly new to me and I am struggling to flag a field as "required" if another field has a certain value.

For example, if a certain field is set to Yes, then this field has to be set to "required" before saving the ticket.

I hope my question make sense. :)


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Answers (1)

Answer Summary:
Posted by: chucksteel 5 years ago
Red Belt

Top Answer

You can't mark fields as required based on other fields, unfortunately. The best solution in this case is to create a rule that if fieldA has a certain value and fieldB is blank then email the user to ask them to fill out fieldB. In our case I have this rule set to email the submitter every 15 minutes (that's how often the rule runs). This has the effect of making them fill out the field regularly.

  • Thanks chucksteel ! - Hrkljus 5 years ago

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