KACE Product Support : Commenting on a ticket Assigns case?

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Commenting on a ticket Assigns case?

Is there a way to have it so when a service desk tech comments on a ticket it assignes them to it?

2 Comments [ + ] Show comments

You could probably do that with a custom ticket rule.

What happens when another service tech comments on the ticket, are they the new owner? - Jbr32 10 years ago
- No i'd just like to have that initial contact assign the case - Greirson 10 years ago
If you use the @owner variable when responding to a ticket via email it should change the owner to whatever is entered. For example @owner=joe. This information is found the in KACE1000 Service desk guide under "Creating and managing tickets by email" - ncs.tech 10 years ago

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