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Is it possible to search more than one Q at a time. I have managers that have two Q's (e.g. Incident and Service Request) and would like to get a combined view of all non closed tickets.


Regards Tony

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If you have them login to /adminui or /userui the full URL will be exposed and adding &QUEUE_ID=0 to the end of the URL will make it display tickets in all queues that match the current view. It doesn't look like you can specify just two queues, though.
Answered 05/25/2018 by: chucksteel
Red Belt

  • Good answer on using the UI option. What I really want is a search that gives all Q's and all tickets (not subset by the ones that I have entered). I tried various combinations but still only get All tickets where I am the submitter . If I could get all tickets and all Q's then I could build a custom view to suit. BY_STATE_TICKETS=all&QUEUE_ID=0
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