/build/static/layout/Breadcrumb_cap_w.png

A search for All Q's and a view for all tickets

I have a super user group (largely Service Desk as they need to be able to see everything) but I cant get a view of All Queues and All Tickets. I can only get a view of All Queues and My Tickets.


Any ideas ?


Regards Tony


0 Comments   [ + ] Show comments

Answers (1)

Posted by: chucksteel 2 years ago
Red Belt
0
If you have them login to /adminui or /userui the full URL will be exposed and adding &QUEUE_ID=0 to the end of the URL will make it display tickets in all queues that match the current view. It doesn't look like you can specify just two queues, though.

Comments:
  • Good answer on using the UI option. What I really want is a search that gives all Q's and all tickets (not subset by the ones that I have entered). I tried various combinations but still only get All tickets where I am the submitter . If I could get all tickets and all Q's then I could build a custom view to suit. BY_STATE_TICKETS=all&QUEUE_ID=0 - kiwiblue 2 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ