Code snippet in Service Desk Knowledge Base

I was working on a KB article in our service desk and need to show some code from an XML document but I would paste the line from the XML and click the Apply Changes and the code would disappear. Is there a method for doing Code Snippets in the SMA Service Desk Knowledge Base.

I mean I could include an image like this Z but I would really like it to be able to be copied and pasted into a search in something like Notepad++ so that they can search their own document with out having to re-type the whole thing. If I were to paste that text into the KB and save it all that is left is the xxxxx.

0 Comments   [ + ] Show comments

Answers (1)

Posted by: ronco 1 year ago
Third Degree Brown Belt

Worst case scenario, put it in a document and attach it to the KB article.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ